Shipping & Returns

Free Delivery Available

Worldfloorsdirect.com offers FREE delivery (residential or commercial) on all orders over 1000 SF (Flat Low Rate) under 1000 SF) for delivery in the continental United States (transitions, underlayment, do carry a minimal shipping and handling charge).  No gimmicks, no hassles –  no sales tax , quickest delivery available-  Orders over 1000 SF, shipping charge will be credited back upon receipt of order.

Contact us for shipping quote to Alaska, Canada, Hawaii and we will get you our lowest rate possible-With Shipments to Canada the customer will be responsible for all duties and official costs-

Delivery Process

Once your order is submitted, you will receive your order within 2-7 business days.  You will not find a quicker way to get your new floor than by purchasing through us.  We stock all items unlike other online and traditional retailers who must source the product from the manufacturer or distributor adding weeks, even months to receipt of your product.  In the unlikely event, we do not have enough stock for your order we will let you know immediately and when the product will be available.

This estimated time applies to the contiguous 48 United States. Delivery time will be longer to Alaska, Hawaii, Canada, and anywhere outside the Continental United States which we will let you know with your shipping quote.

Order Delivery

We ship with only the largest, most well-respected carriers who specialize in home delivery to ensure the order delivery process is as smooth as possible for you, the customer.

Generally speaking, orders less than 200sf will be delivered via Fedex Home Delivery meaning you do not have to be home to receive order.

Orders larger than 200sf will ship via “common carrier” who will contact you a day or two prior to set up a delivery window with you.  Delivery is “curbside”, meaning the shipper will deliver to your driveway, curb, etc.  The shipper cannot bring material inside your home.  If this service is needed, please contact us for there is an additional fee which we can arrange.  You or someone you trust will need to be home to receive/inspect the shipment in the rare case of any damage.  You and the driver must sign delivery receipt noting damage (i.e. number of cartons damaged).  We will need a copy of the signed damage delivery receipt along with photos showing the damage in order to file a claim with the shipper and ship you replacement material.  Of course, with above documentation and photos we will replace any damage asap, meaning no cost to you.

Shipping Policies

With over 25 years of shipping experience both residential and commercial to all 50 states including Canada, we have negotiated and deal with only the premiere carriers to ensure the delivery of undamaged flooring products.  All orders are hand picked, palletized and shrink wrapped to avoid any excuse for damage during transit.  In the unlikely event of freight damage by the shipper, Worldfloorsdirect.com takes full responsibility of the damage and guarantees replacement of the damaged flooring at no charge to you.  All is needed is full inspection and documentation of the damage at time of delivery (digital photographs preferred to expedite the process) meaning no additional cost to you.

Return Policies

In the unlikely event of needing to return a product, there is a 25% restocking fee plus customer will be responsible for shipping both ways.  If there is a return you will be responsible for the shipping charges both to you and the return.  No return after 30 days.

Please contact us in the case of a return so we can go through the process with you.