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World Floors Direct   

Shipping & Returns

$99 FLAT RESIDENTIAL DELIVERY WITH LIFTGATE FOR EASY UNLOAD ON ALL FLOORING ORDERS to lower continental 48 states (please contact for freight rate for shipment to AK, HI, Mexico and Canada)**


With over 25 years experience shipping flooring throughout North America, has negotiated and deal with only the premiere carriers to ensure the delivery of undamaged flooring products. All orders are hand-picked, palletized and shrink wrapped to avoid any excuse for damage during transit.

Shipping Service & Transit Times

Most items in stock, ship same day or next business day upon receipt of order. Delivery will take between 2-7 business days and the shipper will contact you a few days prior to set up a good delivery time. 

Time-sensitive orders, please contact customer service to expedite shipment and discuss quicker options for delivery .

We only ship and deliver on business days (M-F), holidays excluded.

Unlike other online companies, you do not have to go to a terminal/warehouse to pick up your order. Most of the time if you pick up at distribution centers you will have to pay state sales tax. We deliver to your residence, costs included in your flat rate shipping charge.

Another major advantage of purchasing through along with the included residential delivery is the FREE LIFTGATE included in your flat rate shipping charge. Very important – Shipper will lower pallet/s down and move to your garage, closest entry point for easy unload. Other online sellers charge anywhere from $125-$275 for the LIFTGATE DELIVERY option or ship without offering which means you will actually have to get in the truck and unload carton by carton, most of the time these cartons are very heavy. 

Shipping Rules, Delivery Procedures & Damages

Shipper will contact you at the phone number on your order a few days prior to delivery to set up a delivery time with you. Most of the time if you give them your cell number, they will contact you when they are on their way to your residence. You will want to be present for delivery in the unlikely event that something was damaged by the shipper, our damage average on shipments is less than .05%, very rare. Please inspect for damage upon arrival, you will be able to tell if a forklift punctured the pallet or any other visible damage.

If something is damaged or missing, all you need to do is sign the delivery receipt for the number of cartons damaged, take a quick photo for us to evaluate damage and email this information to You will only be covered for damages/missing merchandise if noted on the delivery receipt/original driver’s bill of lading. 

Once you sign for the damage and email the paperwork and photo/s to, we will correspond with you directly on replacement cartons, etc. to ensure you have enough material to complete your flooring project.

Never refuse a delivery or fail to accept damaged cartons, there will be 25% restocking fee plus return shipping charge as well as the difference in any outbound shipping charges incurred. Always contact us if any shipping and handling questions and let us handle any issues with the shipper. 

We will ship to the delivery address on your order, you will be responsible for the re-consignment charges if the address on your order or you need to change the delivery address after shipment, this charge will be $75. Just ensure you enter the correct delivery address with your order and this will not be an issue.

Our goal is to get your order to you as quick and safe as possible. Specializing in residential deliveries with LIFTGATE, we try to make accepting delivery as easy as possible for you the customer. Any questions, issues with shipping, deliveries let us know and we will work closely with you to resolve any issues.

Returns & Exchanges

Please contact customer service at (888) 221-1132 or  within 15 days of receipt of flooring (no returns accepted after 30 days) if you wish to return merchandise. You will be given an RMA# for your return, all returns without an RMA# will be refused and unfortunately you will incur the shipping charges.

In the unlikely event of a return, please contact customer service to discuss return options. This is more a situation by situation process. Returns are very rare. We will discuss return shipping options, packing options, credits, etc. per your request.  Customer will be responsible for all shipping charges incurred by World Floors Direct due to color, grain preference.  It sometimes can be very difficult to capture exact color on natural products and many computer monitors can incorrectly represent exact color, grain, etc. of natural products.  If color, grain needs to be within a certain range by the customer, we always suggest ordering a sample to see first hand.

Sorry no returns on transitions, underlayment, adhesives as they are all special order per order.

Our goal is for you the customer to be 100% satisfied with your flooring purchase. If you are not happy with anything regarding the product you ordered, please contact customer service and we will do our best to meet your expectations.